Privacy policy

Last Updated: May 24, 2025

This Privacy Policy describes how Illume (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from illume.luxury (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Click here for the full Privacy Policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources as described below. The personal information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

The information you provide directly through our Services may include:

• Contact information such as your name, address, phone number, and email address.

• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information including username, password, security questions, and other information used for account security purposes.

• Customer support information including the information you choose to include in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may limit your ability to use or access those features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do so, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including information about your device, browser, network connection, IP address, and other information regarding your interaction with the Services.

 

Information We Obtain From Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.

• Our payment processors who collect payment information (e.g., bank account details, credit or debit card information, billing address) to process payment and fulfill your orders and provide you with the requested products or services in order to perform our contract with you.

• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

Provision of Products and Services. We use your personal information to provide you with the Services in order to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating any returns and exchanges, and managing other account-related features and functionalities. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use. In such cases, Shopify will process your information as set out in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or regular mail, and to show you advertisements for products or services. This may include using your personal information to better personalize the Services and advertising on our Site and on other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, under Art. 6 (1) (f) GDPR.

Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potentially fraudulent, illegal, or harmful activities. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend not sharing your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, under Art. 6 (1) (f) GDPR.

Communication and Service Improvement. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest to be responsive to you, provide effective services, and maintain our business relationship with you, under Art. 6 (1) (f) GDPR.

---

Cookies

Like many websites, we use cookies on our Site. We use cookies to manage and improve our Site and Services (including remembering your actions and preferences), to perform analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize services, products, and advertising on our Site and on other websites.

Most browsers accept cookies by default, but you can choose to set your browser to remove or reject cookies via browser settings. Please note that removing or blocking cookies may negatively affect your user experience and may result in some Services, including certain features and functionalities, not working properly or being unavailable. Additionally, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.

Click here for the full Cookie Policy

---

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for contractual fulfillment, legitimate interests, and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their privacy policies.

• When you direct, request, or otherwise consent to our disclosure of specific information to third parties, such as to ship you products or via the use of social media widgets or login integrations, with your consent.

• With our affiliates or otherwise within our corporate group, in our legitimate interest of running a successful business.

• In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Categories of Personal and Sensitive Personal Data Disclosed:

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information	Vendors and third parties performing services on our behalf (e.g., ISPs, payment processors, fulfillment partners, customer support partners, data analytics providers)
Commercial information, such as order details, purchase history, and customer support information	Business and marketing partners
Internet or other similar network activity, such as usage data	Affiliates
Geolocation data, such as locations inferred from IP address or other technical measures	—

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for advertising and marketing purposes, as described above.

 

Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information found on these sites. Information provided in public or semi-public areas, including information shared on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction on its use by us or a third party. The inclusion of such links does not, by itself, imply any endorsement of the content of those platforms or their owners or operators, except as disclosed on the Services.

Children's Data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request deletion.

As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as defined under applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you transmit to us may not be secure during transit. We advise you not to use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may deny your request as permitted by law.

• Right to Access/Know: You may have the right to request access to the personal information we hold about you, including details on how we use and share your information.

• Right to Deletion: You may have the right to request the deletion of the personal information we hold about you.

• Right to Correction: You may have the right to ask us to correct inaccurate personal information we hold about you.

• Right to Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to ask us not to “sell” or “share” your personal information, or to opt out of processing your personal information for purposes considered "targeted advertising" under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will treat it as a request to opt out of the “sale” or “sharing” of personal information for the device and browser you use to visit the Site, depending on your location.

• Right to Restrict Processing: You may have the right to ask us to stop or restrict our processing of your personal information.

• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.

• Right to Appeal: You may have the right to appeal our decision if we decline to process your request. You can do this by responding directly to our denial.

• Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving them at any time using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity—such as your email address or account details—before providing a substantive response to your request. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints
If you have any complaints about how we handle your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us again using the details below or by filing a complaint with your local data protection authority. For the EEA, you can find a list of relevant data protection supervisory authorities [here].

International Users
Please note that we may transfer, store, and process your personal information outside of the country in which you reside. Your personal data may also be processed by staff, service providers, and third-party partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent agreement issued by the UK’s competent authority, as applicable, unless the data transfer is to a country that has been deemed to provide an adequate level of protection.

Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your available rights, please call or email us at illumeluxury@gmail.com or contact us at Via Cavour 99, Altopascio, LU, 55011, IT.

For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controller of your personal information.