Terms of service

These Terms and Conditions govern the sale of products on the website www.illume.luxury and regulate its use. The Seller reserves the right to periodically amend these Terms and Conditions of sale and the Privacy Policy, for example due to changes in laws or regulations, or updates to the functionality of the Site. Such changes will be communicated to Users via the Site through a dedicated notice for a period of 10 (ten) days from the date of the change. Customers are required to read the Terms and Conditions carefully, as they are made available on the Site in order to allow understanding, saving, and reproduction in accordance with Article 12, paragraph 3, of Legislative Decree 70 of April 9, 2003. Contracts concluded with the Seller through the Site are governed by Italian law and, in particular, by Legislative Decree No. 206 of September 6, 2005, as subsequently amended. The following Terms and Conditions apply to any Product sold on the Site.

ART. 1 DEFINITIONS

For the purposes of this contract, the following terms are defined as:

Seller: Illume.Luxury, with registered office at Via Cavour, 99 - 55011 Altopascio, Lucca (VAT and Tax Code: 01286480460), tel. +39 0583 264490, e-mail: illumeluxury@gmail.com
Terms and Conditions or Contract: this set of contractual clauses that define the relationship between the Seller and the Customer.
Platform or Site: the website www.illume.luxury
Users: any person accessing and navigating the Site
Customer: any person who purchases products sold through the Site
Consumer: any natural person acting for purposes unrelated to their business or professional activity
Products: retail sales, under the e-commerce regime, primarily of jewelry and fashion accessories
Purchase Order or Order: the purchase proposal made by the User through the Site's procedures, particularly through the Cart
Purchase: the paid acquisition of the aforementioned products from the moment the transaction is completed
Cart: the stage in the purchase process where the User formulates their purchase proposal by selecting payment and delivery options

ART. 2 OBJECT

These Terms and Conditions apply to the products referred to in Article 3 and are valid between the Seller and any User who makes a purchase on the Site as a Consumer under applicable law. If any condition is found to be null or invalid, such nullity or invalidity shall not affect the remaining provisions.

ART. 3 PRODUCT DESCRIPTION

The Site is dedicated to the retail sale of jewelry and fashion accessories via e-commerce. Product information, including codes, is available on the Site where customers can find details about each item. The Site may not include all products available in partner stores and all items are subject to current availability. The Seller reserves the right to modify the quantity and/or type of Products available online. Style, models, and colors of Products may change without notice. During the transaction process, an automatic response will inform the Customer of the order processing time or any unavailability. A line of customizable jewelry and accessories may also be available. All products are described and illustrated on the Site, but images are for illustrative purposes only and may not perfectly match the actual product. Only substantial differences may be contested.

ART. 4 PRICES AND ADDITIONAL COSTS

Product prices are listed in euros and include applicable Italian taxes. For shipments to non-EU countries or the Canary Islands, customs duties are the Customer’s responsibility. These vary by destination and the Customer must inform themselves about relevant laws and bear related responsibilities. Customs duties are not considered shipping costs. Delivery costs are shown separately on the order form. The Seller regularly verifies the accuracy of prices but cannot guarantee the absence of errors. If a price error occurs, the Customer will be notified and may confirm or cancel the order. Online prices may vary; the valid price is the one at the time of the Order.

ART. 5 REGISTRATION

To make purchases on the Site, Users may register by entering personal data and selecting preferences. By registering, the User guarantees:
- they are of legal age and legally competent;
- they meet all registration requirements;
- they will comply with all applicable laws and contract terms;
- they are the rightful owner of the submitted data, which must be true and up to date.
Registration results in an account creation. Users must provide a name, email address, and password. The email address will be used to send notifications regarding services, products, or the Site. Temporary emails are not allowed. In case of abuse, the Seller may deny or revoke registration and report to authorities. All data will be handled in accordance with privacy laws. With explicit consent, data may be used for marketing purposes such as news or promotional offers.

ART. 6 PURCHASE PROCESS AND SALE COMPLETION

Users can purchase all available Products on the Site by following the purchase instructions. Customers must complete and submit the electronic Order Form, including details about pricing, payment, delivery, and key Product features. After reading the Terms and Conditions and Privacy Policy, and selecting a payment method, the Customer can complete the purchase. The applicable Terms are those in force at the time of the Order. The contract is concluded when the Seller accepts the Order and confirms via email. The Seller may reject incomplete, incorrect, or unfulfillable orders (e.g., due to unavailability or delivery location issues). In such cases, the Customer will be promptly informed, and any paid amounts will be refunded. The Customer has no right to compensation for any damages caused by the rejection of an Order.

ART. 7 PAYMENT METHODS

Customers can pay for Products and delivery via credit card or PayPal. Credit card payments are processed through Moneta Web and charged only after:
(i) the card data is verified;
(ii) authorization is received from the issuing bank; and
(iii) Product availability is confirmed.
If paying via PayPal, the Customer will be redirected to a secure page (SSL encrypted), where they can log in or create an account. PayPal secures buyer information by not sharing financial details. A confirmation email is sent by PayPal for each transaction. The total is charged when the order is confirmed. In case of cancellation, the amount is refunded to the PayPal account. If the charge cannot be completed for any reason, the order will be automatically canceled.

ART. 8 – SHIPPING AND DELIVERY TIMES

Order processing times are, unless otherwise specified, 5 (five) business days from the moment of purchase. The Seller will deliver the purchased Products using specialized express couriers from Monday to Friday, excluding holidays and national holidays. Products shipped within Italy are usually delivered within 24-48 hours from order fulfillment and within 7 working days for remote areas and islands. Products shipped within the European Union are usually delivered within 5-8 working days from dispatch. The delivery times mentioned above are indicative and non-binding. Any variations will be promptly communicated to the Customer via email.

Shipping within Italy is free of charge. For international shipments and deliveries to remote areas, the cost will vary depending on the delivery method and courier used and will be displayed at checkout.

In any case, except in cases of force majeure or unforeseeable circumstances, in accordance with Article 61 of the Italian Consumer Code, the Products will be delivered within a maximum of 30 (thirty) days from the day after the contract is concluded, unless the Seller notifies – within the same period or by the agreed final delivery date, even via email – the impossibility of delivering the ordered Products due to their unavailability, even temporary. In such a case, the Seller will refund any amounts already paid by the Customer.

If the Customer wishes to cancel the order due to a delay in delivery, any amount already paid will be refunded as soon as possible, and no later than 30 (thirty) days from the date the Seller receives the cancellation notice, except in the case of personalized products.

For security reasons, Products purchased on the Website will be delivered to the billing address of the credit card, unless otherwise specified by the Customer, and a signature will be required upon delivery by the Customer or an adult representative. Deliveries to P.O. boxes are not permitted.

For every order placed on the Website, the Seller will issue a receipt, which will be sent via email or postal mail to the person named on the order, in accordance with Presidential Decree 445/2000 and Legislative Decree 52/2004. Receipts and/or invoices will be based on the data provided by the Customer at the time of purchase. No changes will be made once issued.

Product delivery requires the presence of the Customer or their representative at the address specified in the order. Upon delivery by the Courier, the Customer must check:
(i) that the number of packages delivered matches the number stated in the transport document (DDT) or on the receipt/invoice;
(ii) that the packaging is intact and undamaged, and has not been tampered with, including the sealing materials.

Any damage to the packaging and/or Products or discrepancies in the number of packages must be immediately noted in writing on the Courier’s delivery proof.

If the Product received is damaged or different from the one ordered, the Customer must carefully document the unpacking process with photos. The Customer may request a replacement via email, and the Seller will ship the correct Product and collect the one to be returned at its own expense. The Customer must only prepare the item for pickup, properly packed and complete with all parts and transport documents. The Seller will contact the Customer as soon as possible to provide an estimated replacement timeline.

The Courier will send the Customer an email confirmation once the Products are dispatched.

Depending on the delivery location, Products may be subject to import taxes and/or customs duties, which vary by country. These costs are the sole responsibility of the Customer. In the case of exports outside the EU, the related customs duties are to be borne by the Customer. The amount of duties varies by destination country. The Customer is responsible for being informed of local laws and is solely liable for any applicable duties. Customs duties are not considered shipping charges and are therefore excluded from free shipping.

ART. 9 – RIGHT OF WITHDRAWAL

All purchases made by Consumers through the Website are covered by the right of withdrawal, allowing the Customer to return the purchased product for any reason and obtain a refund within 14 days.

To exercise this right, within 14 working days from delivery, the Customer must notify the Seller via email at illumeluxury@gmail.com specifying:
(i) their intention to exercise the right of withdrawal under Article 52 of the Consumer Code;
(ii) the product(s) for which the right is being exercised;
(iii) the order number provided at the time of purchase.

Refer to the withdrawal form provided.

Products purchased online cannot be returned to retail partners. Within the same 14-day period, the Customer must return the Product in its original packaging, intact, and in perfect condition, including all parts and documentation, using a shipping method of their choice. Shipping insurance is recommended. COD shipments will not be accepted. The only cost borne by the Customer is the return shipping fee.

Once the returned product is received and its integrity verified, the Seller will refund the purchase price within 14 days. Return shipping costs are not refundable. Refunds will be processed using the same method of payment. The Customer assumes all risk for loss or damage during return transit.

It is recommended to use a courier service with tracking and insurance. The Seller is not liable for refunds for Products never received due to loss or theft not attributable to it.

To modify or cancel an order, the Customer must promptly email illumeluxury@gmail.com, before receiving the shipping confirmation. The Seller will make every effort to meet the request. Once shipped, orders cannot be modified or canceled. However, Products may be returned as outlined above.

The Customer acknowledges and agrees that:
- the right of withdrawal does not apply after more than 15 working days from receipt;
- the right of withdrawal is voided if the Products have been used, even partially;
- the right of withdrawal is excluded for personalized products.

ART. 10 – LEGAL WARRANTY

The Consumer Customer is entitled to a 24-month legal warranty under Legislative Decree 206/2005 and subsequent amendments. In case of non-conforming or defective Products, the Customer must notify the Seller by email with relevant photos and details. Proof of purchase is required to claim the warranty.

In case of a non-conformity, the Customer may request:

• repair or replacement;

• or a proportional price reduction;

• or contract termination.

Repair or replacement may be chosen by the Customer, provided that the selected remedy is not impossible or excessively burdensome for the Seller, based on:

• the value of the item if it had no defect,

• the severity of the defect,

• the availability of an alternative remedy without inconvenience to the Customer.

The Customer may request a price reduction or contract termination if:

• the Seller has not repaired or replaced the item;

• the defect remains after attempts to fix it;

• the defect is serious enough to justify price reduction or termination;

• the Seller states it will not restore conformity in a reasonable time.

The Customer cannot terminate the contract if the defect is minor; this is the Seller's burden to prove.

To terminate the contract, the Customer must notify the Seller. If the defect affects only part of the goods, only that portion may be returned. In such case, the Customer:

• must return the Product at the Seller’s expense,

• and the Seller will refund the price upon receipt or proof of return.

ART. 11 – FORCE MAJEURE

The Seller is not liable for any delay or failure in contract performance due to force majeure. The Seller will not be held liable for any damages, losses, or costs incurred by the Customer due to delays or non-performance. The Customer is only entitled to a refund of the amount paid. The Seller is also not responsible for service interruptions or data loss due to technical failures. Orders will be suspended during force majeure events for a maximum of 3 (three) months, after which the Parties may decide to cancel the Order.

ART. 12 – INTELLECTUAL AND INDUSTRIAL PROPERTY

The Website (including its content and design), trademark, domain name, subdomains, and all related intellectual and industrial property rights are the exclusive property of the Seller. These are reserved and will not be transferred or licensed to the Customer under any circumstance. Therefore, Users or Customers may not reproduce, duplicate, copy, redistribute, retransmit (even on other websites), transfer, or otherwise make them available to third parties for any purpose other than personal consultation and storage, without the prior express written consent of the Seller.

ART. 13 – NON-ENFORCEMENT OF RIGHTS

Failure by the Seller to exercise any right does not constitute a waiver to enforce such right against the Customer or third parties for breach of obligations. The Seller reserves the right to assert its rights at any time within the statutory period.

ART. 14 – PROCESSING OF PERSONAL DATA (PRIVACY)

The Personal Data provided or acquired will be processed in accordance with the principles of fairness, lawfulness, transparency, and the protection of confidentiality, in compliance with applicable regulations. The Seller, as the Data Controller, processes Users' Personal Data by adopting appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of the Personal Data.

Processing is carried out using IT and/or telematic tools, with organizational methods and logic strictly related to the purposes indicated. The User’s Data is collected for the following purposes:
– to carry out pre-contractual measures;
– to fulfill contractual obligations;
– to manage the registration process required to purchase the Products;
– to respond to specific requests made by the User to the Data Controller;
– to send information, promotional and commercial offers, including through the newsletter service, based on the freely expressed consent of the User;
– for soft spam purposes, namely for promotional communications concerning Products similar to those already purchased, without the need for the User’s prior express consent, as provided for by Article 130, paragraph 4, of the Italian Privacy Code as amended by Legislative Decree No. 101 of 2018.

Customers are therefore invited to carefully read the Privacy Policy provided pursuant to EU Regulation 679/2016, as well as the Cookie Policy regarding the use of cookies and any required consent for their processing.
Customers are encouraged to read the full Privacy Policy as required under EU Regulation 679/2016 (GDPR).

ART. 15 – APPLICABLE LAW AND JURISDICTION

These Terms and Conditions are entirely governed by Italian law.
Any dispute arising in connection with the validity, interpretation, performance, or termination of contracts concluded online between the Consumer Customer and the Seller shall fall under the exclusive jurisdiction of the court of the Customer's place of residence (so-called "consumer court").

ART. 16 – DISPUTE RESOLUTION

Pursuant to Article 49, paragraph 1, letter V of Legislative Decree No. 206/2005 (Consumer Code), the Consumer Customer may make use of the Joint Conciliation Procedure (ADR).
In accordance with Article 14 of Regulation (EU) No. 524/2013, in case of dispute, the Consumer Customer may file a complaint through the European Union's Online Dispute Resolution (ODR) platform. For further information, please contact the Seller.

ART. 17 – COMMUNICATIONS

For any further information, the Seller may be contacted at the following email address: illumeluxury@gmail.com, or at the following physical address:
OroVogue Sas, registered office Via Cavour, 99 – 55011 Altopascio, Lucca (Italy).

Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the Customer declares to have read carefully and to expressly accept all the clauses of these Terms and Conditions of Sale, and in particular those set forth in Articles 3, 6, 8, 9, 10, 11, and 12.